Privacy Notice

Last updated: May 2026

1. Who we are

Being In It Together is a counselling and psychotherapy partnership.

For the purposes of UK GDPR, Being In It Together is the data controller for the personal information you provide to us.

Organisation: Being In It Together
Address: St. Marys Church Centre, Bishops Lydeard, TA4 3AT
ICO Registration Number: ZB721249
Email: contact@beinginittogether.co.uk
Phone: 07376 922085

2. What information we collect

When you make an enquiry

We collect information directly from you when you contact us via our website, email, phone, or directories such as Counselling Directory, BACP, NCPS, or Psychology Today.

Name
Email address
Phone number
Availability
Preferred therapist
Preferred type of therapy or group
Any information you choose to share

This may include sensitive information relating to your health or mental health, which we process only where necessary to understand your needs and assess suitability.

When you become a client

Name
Date of birth
Email address
Telephone number
Home address
Emergency contact details
Health information
Medication information
Agreement to therapeutic contract
Research and writing consent
Session notes
Payment and invoice records

Session notes are anonymised wherever possible and only necessary data is collected.

When you use our website

We may collect technical data such as IP address and usage data via Google Analytics. See our Cookie Policy for details.

3. How we use your information

Respond to enquiries
Arrange consultations
Assess suitability
Provide therapy
Manage appointments and communication
Maintain clinical records
Manage payments and accounts
Meet legal and ethical obligations

We do not use your data for marketing.

4. Lawful bases for processing

We rely on legitimate interests, contract, legal obligation, and the provision of health or social care for special category data.

5. Shared email access and internal discussion

Both therapists (David and Jacqui) have access to the shared business email account. Communications may be read or responded to by either.

We may also discuss client work internally as part of professional reflection and peer support. All discussions are confidential and treated with the same seriousness as supervision.

6. Confidentiality and sharing

We treat your information as confidential but may share limited information in the following situations:

Clinical supervision

Work is discussed with qualified supervisors under confidentiality.

Professional services

Microsoft (email and storage)
FreeAgent (accounting)
Hostinger and WordPress (website)
Google Analytics (usage data)

Legal and safeguarding

Risk of serious harm
Legal obligation or court order
Safeguarding concerns
Prevention of serious crime

7. How we store your information

We use secure systems, password protection, and restricted access. Notes are stored securely in OneDrive. Financial records are stored in FreeAgent.

8. International transfers

Some providers may process data outside the UK. Safeguards such as Standard Contractual Clauses are used.

9. Retention

We retain records for 7 years after your final session, after which they are securely deleted.

10. Your rights

Access your data
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to processing
Data portability
Complain to the ICO

Access may be limited if disclosure could cause serious harm.

11. Complaints

12. Automated decision-making

We do not use automated decision-making or profiling.

13. Changes to this notice

We may update this notice from time to time. The latest version will always be available on our website.